Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Disclaimer Policy
By accepting delivery of your order, you acknowledge and agree to the following conditions:
Never place a loaded handgun in a holster without first testing, in an unloaded condition (double-check to make sure the chamber is empty), for proper fit with the handgun. Unless specifically noted, JM Custom Kydex holsters are designed to fit factory-equipped handguns. The use of grip adapters, any alterations to the frame or dimensions of the gun itself may cause improper holster fit and negligent discharge. All JM Custom Kydex holsters are designed and made for the specific gun it is molded to. JM Custom Kydex holsters made for handguns with lights mounted must be used with that light mounted on the gun to ensure proper retention. Do not alter your holster in any way, including accommodating a change made to your handgun. This could result in an unsafe fit for your handgun and possible negligent discharge.
It is the user’s responsibility to personally check for holster handgun compatibility using actual products. It is also the user’s responsibility to regularly check the holster and its hardware for proper fit and function. Should your holster become worn, loose, defective, or ill-fitting at any time, cease use immediately and contact JM Custom Kydex for warranty coverage instructions.
Great care should be used when handling, storing or transporting firearms or when inserting or removing a handgun from your JM Custom Kydex holster. We strongly recommend a regular dry practice routine inserting and removing from your holster with an unloaded firearm.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us Customer Service
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Warranty & Refunds
WARRANTY
Our warranty is simple. If you are not happy with your JM Custom Kydex product for any reason in the first two weeks, return it for a refund, minus the initial shipping cost and a 12.5% restock fee. If your JM Custom Kydex product breaks during normal use (and if you’re truly honest about normal use), then JM Custom Kydex will replace it at no charge. Unfortunately, International Shipping costs are not covered with any warranty issues and must be covered by the customer. Please note: Shipping and Handling charges are NOT refundable.
If you do need to return one of our products, please contact us via email at sales@jmcustomkydex.com and we will do our best to ensure that your needs are taken care of. If within the first 14 days of receiving your JM Custom Kydex holster you decide it doesn’t work for you or you just don’t like it, you can return it for a refund minus the initial shipping costs and a 12.5% restock fee.
Ship back to JM Custom Kydex, 13641 US Hwy 69, Bells, TX 75414
When shipping it back, include a note in with your return as to what we are doing for you, an RMA number is not needed. It is also the customer's responsibility to cover shipping the holster back to us. Refunds are subject to verification of the holster being in same condition. Angular/Flat Muzzle Pads and Neoprene Mag Pads are not returnable. Orders cancelled within 5 business days of shipping (as per our lead times) may be subject to a 12.5% restock fee.
